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Below is a list of
frequently asked questions. If you cannot find the answer to
your question, please contact a Customer Service
Representative at 1-877-724-7347 or
email us.
1.
Competitive rates, how competitive?
2.
What kind of services does TMM Business offer?
3.
What is the difference between local toll and
in-state long distance service?
4.
Who can customers call for maintenance?
(i.e. questions about service & billing; order
status; add more lines;
etc.)
5.
TMM Business service has been ordered. Why hasn't the customer
been switched
from their current carrier to TMM Business?
6.
Is there a minimum charge for TMM Business
services?
7.
How are TMM Business services provided?
8.
Do customers need to sign a contract?
1.
Competitive
rates, how competitive?
Thousands of
businesses have chosen TMM Business because we deliver a
competitive calling plan that makes sense.
Contact an TMM Business Agent
in your area today for rate information.
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2. What
kind of services does TMM Business offer?
TMM Business offers an essential suite of
data and voice services, including managed internet, private
line, local toll, long distance, in-state long distance,
toll-free, international calling to over 250 countries and
calling card services. TMM Business Customers have the luxury
of consolidating communications needs and receiving an easy to
read, combined statement detailing business calling activity.
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3. What
is the difference between local toll and in-state long
distance service?
Local toll calling
designates the phone calls that reach past immediate local
calling area. The calling that extends beyond this region but
within the parameters of the state is termed in-state long
distance. Because these services are outside the free local
calling area, there are independent charges for these calls.
Keep in mind that these are general guidelines and that the
specifics can change according to the locality. If a call
originates across the street from a neighboring state,
conditions will be different.
If you are interested in researching the exact regulations of
your region, just check the local phone book.
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4. Who
can customers call with questions about service and billing;
for order status; to add more lines; to change locations; for
maintenance?
Customers can
contact their TMM Business agent, or call Customer Service at
1-877-724-7347 from 8AM to 8PM Eastern Time, Monday through
Friday and on Saturday from 9AM to 5PM.
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5. TMM
Business service has been ordered. Why hasn't the customer
been switched from their current carrier to TMM Business?
In many cases,
customer accounts can't be activated because their lines have
a PIC freeze. If a PIC freeze is activated on an existing
line, we can't change the customer from their current carrier
until they contact the Local Exchange Carrier and request that
they remove the freeze from the line. In order to avoid this
complication, when a customer signs up for TMM Business, a
call to the Local Exchange Carrier to request that any PIC
freeze that may be activated is removed. Customers are welcome
to call TMM Business so that we can guide them through the
steps.
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6. Is
there a minimum charge for TMM Business services?
Your TMM Business
Agent will provide you with a full list of calling plans and
services and any charges associated with them.
Contact an TMM Business agent
in your area to learn more.
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7. How
are TMM Business services provided?
TMM Business works primarily with agents
to provide your customers with access to the AT&T
network-renowned for its quality, reliability and stability.
Together with our essential data and voice services, and
straightforward, dedicated customer service, TMM Business
helps your customers "Plug into the power of AT&T."
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8. Do
customers need to sign a contract?
If a customer
currently receives service pursuant to a signed contract or
term plan agreement with TMM Business and it is currently in
effect, it will continue to apply until expiration.
Effective July 31, 2001, TMM Business standard contract for
services not covered by a signed contract or term agreement,
including expired contracts or term plans that are not
renewed, can be found in the
TMM Business Service Agreement.
Customers do not have to sign the TMM Business Communications
Service Agreement; however, continued use of TMM Business
service(s) implies consent to the terms and conditions
contained in the service agreement.
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